Resilience comes from the Latin salire, meaning “to leap,” and re, meaning “back.” In other words, resilience is all about learning to leap back after a setback.  So how do you do it effectively? You ask better questions.  When challenges hit, most leaders push forward without pausing to truly...

Ever told someone mid-meltdown to “calm down” or “chill out”? Or tried reasoning with someone clearly overwhelmed?  How’d that go? Probably not well.  When emotions run high, logic often leaves the room. That’s because intense emotional reactions are usually masks—covering up unmet needs, hidden fears, or deeper...