22 Mar You Think You’re Clear. They’re Just Confused.

What you say is not what they hear. And what you meant isn’t what they felt. 

The brain processes feedback as a threat unless it’s clear, specific, timely, and safe. If your feedback isn’t producing change, it’s probably producing cortisol. 

Leader Tip: 

• Anchor your feedback to a real outcome 
• Use feedforward: “Here’s what I’d love to see more of next time.” 
• Ask them, “What did you hear me say? What’s your next move?” 

Unclear feedback breeds confusion. Clear feedback builds momentum. 

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