22 Mar You Think You’re Clear. They’re Just Confused.
What you say is not what they hear. And what you meant isn’t what they felt. The brain processes feedback as a threat unless it’s clear, specific, timely, and safe. If your feedback isn’t producing change, it’s probably producing cortisol. Leader Tip: Anchor your feedback to a real outcome Use feedforward: “Here’s what I’d love to see more of next time.” Ask them,...