Stress, anxiety, and confusion seem to be ever-present in today's society. But don't worry—here are a couple of hacks for creating calm in chaos. 1. Manage Triggers When you feel triggered by an event, the key is to reset or pivot quickly so the trigger doesn’t drain...
My favorite aunt once made a German chocolate cake… and left out the German chocolate. We have a lot in common when it comes to not liking chocolate, but why make a German chocolate cake when you’re getting rid of the German chocolate? The point...
Are you living "above the line" or "below the line"? This question is central to understanding the concept of accountability in leadership. All of you have heard us discuss the famous “line of accountability,” but let's delve deeper into what it really means and how...
Inspiration is one signature behavior of emotionally intelligent leaders. As someone with a deep appreciation for words—stemming from my days as an English teacher—I find the etymology of "inspire'' particularly meaningful. The word "inspire" literally means "to give life." One of the best ways leaders can...
Oftentimes, the most impactful response to another person’s pain or frustrations is to simply say, “I hear you.” This simple acknowledgment can have a profound effect, offering comfort and validation in times of distress. Empathy is the cornerstone behavior of unforgettable leadership. It’s the ability to...
In times of crisis, courageous leaders stand out by demonstrating empathy and resilience. They create a supportive environment where team members feel understood and valued. By doing so, they not only manage the immediate crisis, but also strengthen the team’s cohesion and morale for the...
